Shipping & Fulfilment
Order Fulfilment
All orders will be shipped out in 1-3 business days (excluding pre-order items). Please account for fulfilment times when placing your order.
If your order is urgent or you need it by a certain date (eg. if you have purchased as a gift), please contact our team at info@momentaryhappiness.com for assistance.
Estimated Delivery Times
Australia
Standard: 3-11 business days
Express: 2-4 business days
United States
Standard: 6-10 business days
Express: 4-8 business days
New Zealand
Standard: 8-12 business days
Express: 4-8 business days
UK
Standard: 6-12 business days
Express: 4-8 business days
Germany
Standard: 8-12 business days
Express: 6-10 business days
All other countries
Standard: 15 business days
Express: 10 business days
International Duties & Taxes
Shipments to certain countries & regions (mainly in Europe) may incur an importers tax fee collected by your local government customs, payable by the customer.
List of known regions with free trade agreement with Australia (where no tax will be collected):
• USA
• Asia
Known regions where tax MAY be collected by your customs office:
• Europe
Return To Sender Items
We take no responsibility for orders that have not been collected within the courier's required time frame or if an incorrect address has been provided. If an order has been returned to sender due to the above reasons, there are two options:
1. We can refund the order cost, minus the original shipping fee and return to sender fee (this varies depending on location).
2. We can re-ship the order. The customer is responsible for paying the return to sender fee and a reshipment fee.
Once an order has been returned to us, we will contact the customer to arrange for reshipment or a refund. We will hold all domestic orders for 30 days and international orders for 60 days. If we have not been able to successfully contact the customer, we will automatically provide a refund (minus the original shipping fee and return to sender fee).