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Shipping & Fulfilment

The Momentary Happiness team are taking some time off over the Christmas and New Year period to recalibrate, refresh and get ready for the coming year. All orders placed during this time will be shipped from 2nd January 2024.

Order Fulfilment

All orders will be shipped out in 1-3 business days (excluding pre-order items). Please account for fulfilment times when placing your order. 

If your order is urgent or you need it by a certain date (eg. if you have purchased as a gift), please contact our team at info@momentaryhappiness.com for assistance.

 

Estimated Delivery Times

Australia
Standard: 3-11 business days
Express: 2-4 business days

United States
Standard: 6-10 business days
Express: 4-8 business days

New Zealand
Standard: 8-12 business days
Express: 4-8 business days

UK
Standard: 6-12 business days
Express: 4-8 business days

Germany
Standard: 8-12 business days
Express: 6-10 business days

All other countries
Standard: 15 business days
Express: 10 business days

  

International Duties & Taxes

Shipments to certain countries & regions (mainly in Europe) may incur an importers tax fee collected by your local government customs, payable by the customer.

List of known regions with free trade agreement with Australia (where no tax will be collected):

• USA

• Asia

Known regions where tax MAY be collected by your customs office:

• Europe

 

Return To Sender Items

We take no responsibility for orders that have not been collected within the courier's required time frame or if an incorrect address has been provided. If an order has been returned to sender due to the above reasons, there are two options:

1. We can refund the order cost, minus the original shipping fee and return to sender fee (this varies depending on location).

2. We can re-ship the order. The customer is responsible for paying the return to sender fee and a reshipment fee.

Once an order has been returned to us, we will contact the customer to arrange for reshipment or a refund. We will hold all domestic orders for 30 days and international orders for 60 days. If we have not been able to successfully contact the customer, we will automatically provide a refund (minus the original shipping fee and return to sender fee).